Overview
Nexus Digital Solution Sdn Bhd respects the privacy of customers, website visitors, suppliers, and business contacts. This Privacy Policy explains how we collect, use, protect, and retain information when you contact us, use our website, or engage our technology services.
Information We Collect
- Contact details such as name, company name, email address, phone number, and enquiry details.
- Business information needed to assess, quote, deliver, or support cloud, cybersecurity, database, and AI services.
- Technical information shared by customers for service delivery, such as cloud account details, system logs, configurations, database metadata, security findings, or integration requirements.
- Basic website usage information if analytics or security monitoring tools are enabled.
How We Use Information
- To respond to enquiries and provide requested information.
- To prepare proposals, service scopes, project plans, and support arrangements.
- To deliver managed cloud, security, database, CDN, endpoint, and AI integration services.
- To monitor service quality, troubleshoot issues, improve security, and maintain business records.
- To comply with legal, regulatory, accounting, or contractual obligations.
Customer Systems and Credentials
When our services require access to customer environments, access should be granted using least-privilege principles, named accounts, temporary credentials, approved roles, or customer-controlled access methods. We use such access only for agreed service purposes.
Sharing of Information
We do not sell personal information. We may share information with trusted service providers, cloud platforms, security vendors, professional advisers, or authorities only when needed to deliver services, meet legal obligations, protect systems, or support customer-approved work.
Data Security
We apply practical administrative, technical, and operational safeguards to protect information. No method of electronic storage or transmission is completely risk-free, but we work to reduce risk through access control, secure handling, monitoring, and appropriate retention practices.
Retention
We retain information only for as long as needed for business, service, legal, security, or accounting purposes. Customer project data may be deleted or returned according to agreed contractual requirements.
Your Rights and Contact
You may request access, correction, or deletion of personal information where applicable. Contact us at support@nexus-digitalsol.com.